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AWS Customer Engagement
Engaging customers in a personal way is critical in creating the best possible customer experience throughout the customer lifecycle. The use of AWS customer engagement technology can assist this effort from call centers, to mobile experiences, to email messaging. This will allow your organization the ability to massively scale services up or down, gain deeper understanding of customers by utilizing AI, and pay as you go. So, whether you are attracting new, converting, retaining, or supporting customer, AWS customer engagement services maybe a fit.
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Below you will find the AWS Customer Engagement services Cloud Rush offers to our clients.
Amazon Connect
This is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. It makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
Amazon Pinpoint
This allows you to send targeted messages to your customers through multiple engagement channels. In addition, it tracks the ways that your customers respond to the messages you send.
Amazon Simple Email Service (SES)
This email sending service designed to help digital marketers and application developers send marketing, notification, and transactional email
Want to discuss AWS Customer Engagement services in more detail? Cloud Rush is an AWS partner. Contact Cloud Rush today to discuss AWS Customer Engagement services.
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